Privacy Policy

Cosmo Instruments Co., Ltd. (hereinafter referred to as “we”, “our” or “us”) has a vision of “contributing to society through customers” as our corporate objective, and continues to strive to always produce superior, innovative, high-quality products for society through corporate activities.
We believe that many customers trust us and provide their personal information to us and that it is our responsibility to safely and properly handle the personal information of them, as well as of our partners and employees, for us to continue our sound and stable business activities.
Therefore, we have established the “Privacy Policy” as below. All our executives and employees will implement measures to protect personal information and conduct continuous reviews and improvements.

Cosmo Instruments Co., Ltd.
Haruka Furuse, President

Cosmo Instruments Co., Ltd. (hereinafter referred to as “we” “our” or “us”) believes that it is our social responsibility to appropriately protect the personal information of users of our website (hereinafter referred to as “customers” or “you”) that we receive through inquiry forms on the website or e-mails.
Using the personal information provided by customers is extremely effective in helping us develop products and services that meet customer needs and in providing useful information to customers promptly. At the same time, to ensure that our customers can use our services with peace of mind, we will comply with laws, regulations, and guidelines regarding the protection of personal information, particularly when handling personal information online. We have established the privacy policy as follows and will strive to implement it.　　　

1. Acquisition of personal information and purpose of use
   When acquiring, holding, using, or disclosing your personal information, we will handle it appropriately so as not to infringe on your rights and interests.
   We will use your personal information only to the extent necessary to achieve the following purposes.

   ・For the development of our products and improvement of our services

   ・To conduct research, analysis, and surveys aimed at providing better services to our customers

   ・To provide information on products and services tailored to customer needs, and to offer notifications regarding seminars, exhibitions, etc.
   (including analysis and distribution via marketing tools)

   ・To provide optimal information and conduct sales activities based on analysis of website browsing history, email open rates, and similar data

   ・For the purpose of use that we separately stated, notified or announced

2. We use technologies such as IP addresses, cookies, and web beacons for the purposes of improving our services and conducting marketing activities.

   IP Addresses

   For the purpose of managing this website and our group-related sites, we may collect the IP address used when you connect to the internet. The IP addresses we collect on our web servers are used to prevent unauthorized access, and to identify the cause and restore service in the event of a failure on our web servers. They are also used for the purpose of appropriately and securely managing and operating the services of our website and our group-related sites.

   Cookies

   Our website uses cookies on some pages to provide a more convenient experience for our customers. We may manage access logs and cookies, etc., collected when you visit our website, in association with your personal information we hold as necessary, and use them within the scope of the intended use. You can configure your browser to refuse to accept cookies or to display a warning when you receive a cookie. You can still use this website even if you refuse to accept cookies. However, some functions may not be available.

   Use of Web Beacons

   We use web beacons to track the web pages you visit. The access logs and other information obtained through this process will be managed in association with your personal information we hold, and may be used only within the scope of marketing activities, such as introducing products and services that meet your needs.

3. We designate a person responsible for managing the handling of personal information and ensure its proper management.
4. We will strictly manage and securely store the personal information provided by our customers. We will implement appropriate security measures to prevent and correct loss, falsification, leakage, unauthorized access, destruction, damage, and computer viruses. Furthermore, we will exercise necessary and appropriate supervision over our employees and contractors to ensure the secure management of personal data.
5. Regarding the handling of personal information, if you contact us via our inquiry page, we will respond sincerely and promptly within a reasonable scope based on applicable laws and regulations. In such cases, we may ask you to verify your identity.

6. We properly manage the collected personal information, and except in the following cases, we will not provide or disclose it to a third party without the customer’s consent.

   ・When legally requested by judicial and administrative agencies.

   ・When we determine that it is appropriate for one of our affiliated companies or distributors to respond to your inquiry based on its content.
   In such cases, the relevant affiliated company or distributor may respond (e.g., responding to inquiries, repair services, etc.).

   ・When disclosing information to companies (subcontractors, etc.) that have signed a confidentiality agreement with us in advance, within the scope that we deem necessary.

   ・When outsourcing the handling of personal information within the scope necessary to achieve the purpose of use.

7. When requesting personal information from customers, we will notify them of the purpose of use on each website. We will use your personal information only to the extent necessary to achieve the following purposes.

   ・To develop our new products and improve our services.

   ・To conduct research and analysis and surveys to provide better services to customers.

   ・For the purpose of use that we separately stated, notified or announced.

   ・To provide customers with our services and related information.

8. Our website may contain links to external websites, but we are not involved in the operation or management of these external sites. Therefore, we cannot be held responsible for the handling of personal information on these external sites.
9. We will provide education and awareness activities to ensure that our officers and employees understand the importance of personal information and handle it appropriately.
10. We will continuously review and strive to improve the content of this Privacy Policy in response to revisions in laws and regulations and changes in social conditions.

Customers can request disclosure of their personal information we hold through the procedures prescribed by us. If you wish to request the disclosure, correction, suspension of use, or deletion of your personal information, or if you have any inquiries or concerns regarding the handling of personal information, please contact the Administration Division listed below.We will respond appropriately in accordance with the spirit of the Personal Information Protection Act.

Contact
Administration Division
Phone: +81-(0)42-642-1357
Reception hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. (JST)